77zz Privacy Policy — How Your Information Is Collected and Kept Secure

This Privacy Policy applies to 77zz (https://77zz.world) and its mobile application and all associated services. By creating an account or using any service on 77zz, you agree to this Privacy Policy.

77zz believes privacy is a fundamental right. That is why this policy is written in plain, straightforward language — free of legal complexity, so you can understand everything yourself. You do not need any technical or legal knowledge to read this page and learn how your data is kept safe.

77zz collects data from three sources — what you provide directly, what is collected automatically as you use the platform, and what is received from payment processors.

What you provide directly:

• At registration: full name, date of birth, mobile number, and email address.
• During KYC verification: national ID number or passport number, and sometimes a photo.
• At the time of payment: bKash, Nagad, or other mobile banking numbers.
• When contacting support: your messages and details of your issue.

Automatically collected:

• Login IP address and location data (at city level, not your exact address).
• Device type, operating system, and browser information.
• Usage patterns such as time spent on the platform and pages visited.
• Gaming sessions, betting history & results.

77zz uses your data only for specific, legitimate purposes. Every use has a clear reason behind it and is never applied beyond that stated purpose.

• Service delivery: Managing accounts, processing deposits and withdrawals, and enabling betting and gaming features.
• Identity verification: Conducting KYC procedures to prevent fraud and money laundering.
• Contact: Important account notifications, transaction confirmations, and support services.
• Security: Detecting unauthorized access and monitoring suspicious activity.
• Responsible Gaming: Monitoring unusual gaming behaviour to provide assistance when needed.
• Legal obligations: Disclosure of data as required by licensing authorities or court order.
• Service improvement: Analysing usage patterns to improve and enhance the platform.

77zz does not sell your data or share it with unrelated third parties. However, limited information may need to be shared in certain specific circumstances.

• Payment processors: Minimal data is shared as necessary to process transactions with bKash, Nagad, or other payment methods.
• Game Provider: Providers such as Evolution Gaming and PG Soft receive session data to run games — not your personal identity.
• Licensing Authority: 77zz's licensing authority may access certain information during audits.
• Legal obligations: Disclosing data in response to a court order or government investigation is a legal obligation.
• Fraud prevention: Certain verification data may be shared with industry-level anti-fraud databases.

In each of the above cases, only the minimum necessary data is shared. All parties receiving your data are bound by their own confidentiality agreements.

77zz uses cookies to ensure platform functionality and enhance your experience. Cookies are small text files stored in your browser.

Cookies can be disabled in your browser settings, though this may affect certain platform features. Disabling essential cookies in particular may cause login issues.

77zz retains data only for as long as necessary. All data is held while your account is active. Once an account is closed, different types of data are subject to separate retention periods.

• Account & Identity Information: 5 years after account closure — due to legal and regulatory obligations.
• Financial Transaction Records: 7 years — in accordance with anti-money laundering regulations.
• Support Contact: 2 years — retained for reference in dispute resolution.
• Gaming session logs: 1 year — for system monitoring and responsible gaming analysis.
• Marketing preferences: Until you withdraw your consent — after which it is deleted without delay.

You have several important rights over your data at 77zz. Knowing them means you can exercise them whenever you need to.

To exercise these rights, email support@77zz.world or reach out via live chat in Bengali. 77zz typically responds to all requests within 30 days. For complex cases, this period may extend to two months — you will be notified in advance if that is the case.

77zz strictly prohibits providing services to anyone under 18 and does not knowingly collect their data. This is the primary reason date of birth is requested during registration.

If information belonging to a person under 18 has been collected for any reason and a parent or authority notifies 77zz, that data and account will be deleted without delay.

77zz may update this Privacy Policy to keep pace with technological or legal changes. For significant updates, users will be notified by email or platform notification at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page is always visible — checking it will tell you whether the policy has changed. Continued use of the platform after any update is considered acceptance of the revised policy.

For any questions, requests, or concerns about your data privacy, please contact the 77zz data protection team.

• Email: support@77zz.world (please write "Privacy Request" in the subject line)
• Live Chat: 24/7 support in Bengali is available on the platform.
• Response time: An initial response is typically provided within 72 hours.

77zz takes your privacy concerns seriously. If a complaint has not been resolved to your satisfaction, you have the right to escalate it to the relevant data protection authority.